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Covid 19 Chairman's Letter

Letter from the Chairman - June 22

Since early 2020, the events surrounding COVID 19 has taken the world by storm and changed all of our lives, immensely. It has stopped us in our tracks and taken us all by surprise.

As aged care specialists, committed to facilitating independent living and a better quality of life, our team is working 24-7 to ensure that the health and well-being all of our Clients, extended families and loved ones, is the number one priority. This is even more important, now than ever.

Guided by government policy, industry best-practice and our broader global CK network, we are focusing on responding to your needs as quickly as possible, no matter how big or small. At all times, our Clients’ well-being, health and happiness - is a key priority.

As we know, the aim is to try and slow the spread of virus so that the health impact, particularly on the elderly and vulnerable, is flattened or delayed to allow for proper health care and to prevent the overloading of our health and support services. The vaccination roll-out is under way across Western Australia and we encourage you to speak to your own GP, or ask for support and guidance, e needed from our highly qualified team.

As we continue to monitor the COVID-19 outbreak, we will act accordingly, on the information provided from the State and Federal Government, Department of Health and the World Health Organisation.

Since the pandemic started, Comfort Keepers has taken a number of steps to assist in reducing the impact and to assist in the best quality of life and independence, for our Clients: This has included (not limited to):

* Being available with a 24-7 client access phone contact (08) 9492 8920 to answer any concerns and assist with fast response support.

* Educating and up-skilling our Support W orkers in the key areas of: infection control, symptom identification, communication and response procedures.

* Increasing Personal Protection Equipment (PPE) and anti-bacterial procedures- for all Staff.

* Introduction of stringent In-Home care processes for our Clients

* Personal & regular client letters and communications (ongoing)

* Continuous monitoring and alignment with government & industry policies, as required.

At the core, is an unrelenting and dedicated effort to ensure that each and every person receives the highest level of care possible in Western Australia, within the extraordinary set of circumstances that we all face.

As Australia introduces stringent policies to cope with the crisis, we strongly encourage all Seniors and members of the public to focus on their own health, safety and wellbeing, to consult their GP, and to ask for any help and support from your family, friends, neighbours, or organisations - like Comfort Keepers - as needed to stay connected to the community and each other.

We will also partner and work with our industry colleagues, to ensure that it is an integrated and holistic response.

Our Support Workers are being up-skilled, trained and monitored to ensure the highest level of care is provided and that their health and well-being is also a priority.

The level of care required might be something new and unprecedented, but together we can and will make a difference.

As a medical specialist, with more than 35 years’ of experience and a strong insight to the WA health system, we are doing everything possible to handle this situation facing WA. We are extremely fortunate to have world-class facilities and medical practitioners across our State, poised and ready to assist those in need.

We strongly encourage all of our clients and family members to contact us if we can help in any way, during this time.

If you are unsure about welcoming a caregiver into your home at any time, please talk to us first.

Please contact us, if you need more information or would like to talk about alternative services such as regular phone calls, FaceTime or door to door shopping deliveries - we are here to help!

Our team is on stand-by, we have a 24-7 phone hotline for our clients and will work to respond with the highest possible level of professional, medical and in-home support.

Please take care as we move in to the winter months.

Dr Garry Garside MBBS FAFOM MBA
Chairman, Comfort Keepers Australia

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Helping the WA Community for 16 Years

North Office
to Perth Hills, Mandurah and surrounds

463 Scarborough Beach Road
Osborne Park WA 6017
Phone: (08) 9492 8920

South Office
to Singleton and Armadale

43 Kishorn Road, Applecross, WA 6153

PO Box 840, Canning Bridge, Applecross, WA 6153
Phone: (08) 9315 2200

Comfort Keepers acknowledges the traditional custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders both past and present.

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