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FAQs

What is in-home care?

In-home care refers to any type of non-medical or clinical care that is provided for the client in the comfort of their own home, to assist them with activities of daily living.



What services does Comfort Keepers Perth provide?

Comfort Keepers provides both non medical and clinical in-home care for all West Australians. Our services include (and not limited to): meal preparation, laundry, light housekeeping, grocery shopping/errands, transportation, medication reminders, 12/24 hour live-in care, post hospital recovery, home nursing and respite care. We also provide personal care services such as bathing, grooming and hygiene, mobility assistance, transferring and positioning, toileting and incontinence support. Comfort Keepers also specialises in palliative, dementia and Alzheimer's care.

Are services available 24 hours, 7 days a week?
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Yes. Services are available for as little as one hour, up to 24 hours, 7 days a week, 365 days a year.


How are Support Workers selected?

‍We strive to employ the very best caregivers to become Comfort Keepers, because we only employ people we would want caring for a member of our own family.

Each caregiver, the special people we call Support Workers, is an employee who is carefully screened and trained before caring for a client. Each must undergo a thorough process including stringent police clearances, credit checks and personal reference checks. All Support Workers are insured, and covered by Worker’s Compensation insurance for our clients’ peace-of-mind.



How much does in-home care cost?
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Each Comfort Keepers office is independently owned and operated. We encourage you to contact your nearest office (North or South) directly for a complete list of products, prices and services available, as well as the rates for your area. Our prices start at around $60 per hour, for a private service and packages are quoted and tailored to reflect specific client needs. We can also assist with Government funded packages.



Why is Interactive Caregiving™ important?
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Caring for the whole person is core to our Interactive care giving philosophy. It’s a holistic approach that cares for mind, body, spirit and well-being. Interactive Caregiving focuses on building independence and confidence and means that a client is 'doing for themselves', rather than simply receiving care. Our Support Workers assess a client's well-being and inform family members, at every step of the way.



Do you provide services to those in retirement villages or assisted living communities?
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Yes. Comfort Keepers can provide companionship, transport or personal care services, to residents at assisted living communities and nursing facilities, who may desire additional attention or personalised care.



Is there a written plan of care for each client?
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Yes, the local Comfort Keepers office develops an individualised and completely confidential Care Plan for each client. The purpose is to document the type of care services needed and when the client would like to initiate care. Once the client, and/or family members, agree on the Care Plan, our team will use that information, to recommend the best Support Worker to deliver the service, establish the schedule and action communications.

Are the Care Plans modified and if so, how often?
Yes, Care Plans are reviewed with the client and family at least every six months, but it may be more frequent, based on regular reviews of the clients’ ongoing needs. The review is an important process, to ensure the client is receiving the appropriate level of care and is happy with the Staff member, providing the care.



Will I have the same Support Worker, every time?

During the initial conversation and the in-home assessment, the Operations Manager will document the services required and the clients’ preferences for a Support Worker match. Then, the Operations Manager together with the Care Coordinator determines the best fit for the client. Although, we aim to provide the same person, every time for consistency, trust and relationship building - it is not always possible. We keep our clients updated of any changes to the support worker, designated to the role.



What if my Comfort Keeper is sick or on leave?

We employ a large and dedicated team of Support Workers, so that your care service will not be interrupted if someone gets sick, or goes on holiday. If your care giver is unavailable, our Care Coordinator will arrange another person to fill in the role and will contact you in advance of the change. Our goal is to ensure that services continue, as expected. Your safety and security are a top priority.



What are ADL’s?

Activities of Daily Living (ADLs) include the basic tasks essential for day-to-day functioning, such as bathing, dressing, grooming, eating, mobility and toileting. Many people who require help with such activities are largely independent, but may require help with one or two ADLs. In some cases, intermittent help from a family member or friend may be all that is needed. However, in many cases, informal care arrangements may not be adequate.



What is Companion Care?

Companion Care are considered those activities which are less basic than the traditional ADLs, however are important in enhancing a client’s quality of life. Companion Care includes activities such as shopping, paying bills, cleaning, doing the laundry, transport to medical appointments, social outings and meal preparation.

Does Comfort Keepers Provide Post Hospital Care?
Yes, we are fully trained and equipped to provide both in-home personal care services and nursing/clinical support for injury, or operation recovery. From liaising with the hospital discharge co-ordinator, transport home and to appointments, nursing care and general help, with meals, gardens, light housekeeping and medical reminders - our team is ready to go.

Can Comfort Keepers look after my ageing parents, while I have a break?
Yes, we are specialists in aged care and respite services, to ensure that you and your family members who are caring, can continue with necessary work commitments, appointments, or social outings - as needed. We encourage family caregivers, to take regular breaks and stay connected to their own community, fitness regime and social networks, wherever possible. We can also arrange overnight or weekend /live -in holiday care for your loved one, if you're taking an extended break.

Do you offer Nursing care at home?
Yes, Comfort Keepers can provide dedicated in-home nursing and high level clinical care via our team of Registered Nurses. We work in close consultation with your medical team, to ensure a holistic approach to care and recovery.

Can the Comfort Keepers team take my ageing Mum out for a coffee?
Yes, we are more than happy to arrange regular, or ad-hoc social outings
to assist seniors and all West Australians to stay connected with their friends and local community. Examples include: cafe visit, shopping outing, parks and gardens, or visiting a friend or family member. We offer a door-to-door service and go the extra mile to make it special, wherever we can!

Are your Staff screened and trained in safety around COVID-19 practices?
Yes, we work to the highest industry standard for procedures and training around the COVID-19 pandemic, to ensure that the health and safety of our clients and staff, are not compromised in any way. The health and safety is our number one priority. All of our Support Workers are trained in PPE (personal protection equipment) and practices and follow strict social distancing and due diligence. See our COVID-19 safety section, for further information.

Do you offer 24/7 Live in Care?
Yes, via our extensive network of Support Workers, we aim to respond to 24/7 care requests and overnight stay requests, as quickly as possible. We can provide live-in care and assistance, with all activities of daily living and transport requirements. The more notice, for us, the better - so we can find a perfect match to meet your needs!

Do any of your Staff speak other languages?
Yes, absolutely! With over 200 Support Workers, Comfort Keepers is a proudly multi-lingual and cultural organisation, with our team collectively covering more than 20-30 languages. Please let us know of any specific requirements and we'll find a match, wherever possible.

Are you team trained in Aboriginal cultural awareness?
Yes, all of our Support Workers undergo comprehensive and ongoing education, to further our knowledge and understanding of our highly valued and respected Indigenous culture - to enable a dedicated level of care and support delivery.

I have a Government Funded Support Package - can I choose Comfort Keepers to deliver the service?
Yes, absolutely! We look forward to hearing from you and assisting to develop a personalised and effective care plan, to meet your needs and package requirements.

Is Comfort Keepers a registered NDIS provider?
Yes. Comfort Keepers was recognised as a registered provider for NDIS in 2020 and works closely with our clients, family members and all key external providers, to deliver excellence and extra mile service, We look forward to being selected a a preferred provider for any West Australian who is eligible to receive funding via the NDIS program and needs our support.

There is so much red tape around aged-care and it's confusing - can you help?
Yes, we can! Our team is happy to speak to you, free of charge, to help you and your loved ones to navigate the red-tape and complexities of our aged care system. Even if you select an alternate provider, our number one goal is to ensure that you receive the best possible care, to facilitate quality of life.

Immediate care - private services - or government support packages?
Our team is here 24/7 to help you and your loved ones.Explore your options and find a solution fast!

Book an in-home consultation or call-back today.
Contact us today
Helping the WA Community for 16 Years

North Office
to Perth Hills, Mandurah and surrounds

463 Scarborough Beach Road
Osborne Park WA 6017
Phone: (08) 9492 8920

info@comfortkeepers.com.au

South Office
to Singleton and Armadale

Unit 1/87 Glenelg Street
Mount Pleasant 6152
Phone: (08) 9315 2200

fremantleoffice@comfortkeepers.com.au

Comfort Keepers acknowledges the traditional custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal communities and their cultures; and to Elders both past and present.

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